(checked 2026-10-10)Small sample: 2-star 2% + 1-star 20% of 259 ratings; the listing pools color variants.
A premium smart unit that HGTV (best splurge) and BHG (best for basements) picked for its app, its alerts and how much water it pulls. But it's noisy on high, blows hot air, and its small Amazon sample shows 22% 1-2 star ratings, mostly for early breakdowns.
Top complaints
- Breaks within months
Durability is a negative aspect on Amazon, with several owners reporting it broke within three months of use.
- Loud on high and blows hot air
HGTV measured over 70 dB on high and 65.7 dB on low. Amazon owners are mixed on noise and heat output, some saying it's too noisy and blows very hot air.
- Humidity reading can be off
BHG found its built-in hygrometer read 4-5% off an external hygrometer; HGTV saw only occasional one-point differences.
Source: Better Homes & Gardens, HGTV
What owners love
- Pulls a lot of water
Effectiveness, humidity control and water removal are Amazon positives; one owner reports it removes 4 gallons a day.
- Smart features that help
It works with an app, on-unit buttons and voice commands (HGTV). BHG singles out the bucket-full notification.
Source: HGTV, Better Homes & Gardens - Big tank
A 2-gallon water tank plus a drain hose.
Source: Amazon.com product page
- It will run in a living space (over 70 dB on high)
- You're on a budget
- You want a long ownership track record
- Very large or very wet basements
- App control with bucket-full alerts
- People who want a premium look
Scores (tap for why)
What experts say
- HGTV: Best splurge (updated 2026-10-02): sleek, with a high-precision sensor and app control; the con is noise on high fan speed.
- Better Homes & Gardens: Best for basements (updated 2026-07-14): user-friendly smart features; the built-in hygrometer was 4-5% off.