ConsFirst / Brands

Common problems by brand

Every brand has a weak spot. For the 41 brands with at least five products on ConsFirst, here is the biggest owner complaint about each of their 368 models, and the share of 1–2 star ratings on each product's Amazon.com page when we checked it. Open a product for all of its complaints, with sources.

A brand's numbers only cover the popular models we track, not everything it sells, and different products are hard to compare directly. Read them as a starting point, not a verdict on the brand. How we research

BrandModelsAvg. 1–2★Most repeated complaint type
Amazon2812.7%Price or ongoing cost (9 models)
Anker98.4%Battery or charging (4 models)
Anova514.6%Noise (3 models)
Apple135.8%Battery or charging (5 models)
Belkin715.6%Breaks, leaks or stops working (6 models)
BenQ64.7%Price or ongoing cost (3 models)
Bissell1010.0%Breaks, leaks or stops working (5 models)
Bose611.0%App, Wi-Fi or connectivity (5 models)
Braun610.5%Price or ongoing cost (3 models)
Breville2310.7%Price or ongoing cost (14 models)
Brother57.4%App, Wi-Fi or connectivity (4 models)
Cuisinart2310.2%Breaks, leaks or stops working (12 models)
DeWalt76.9%Size or weight (5 models)
Dreame514.2%Size or weight (2 models)
Dreo69.2%Breaks, leaks or stops working (2 models)
Dyson1216.3%Price or ongoing cost (8 models)
Ecovacs616.3%Price or ongoing cost (3 models)
EGO711.0%Battery or charging (6 models)
eufy59.3%App, Wi-Fi or connectivity (4 models)
Fujifilm69.5%—
Garmin617.2%App, Wi-Fi or connectivity (5 models)
Google1012.4%Subscription or paid features (4 models)
Hamilton Beach87.6%Breaks, leaks or stops working (5 models)
Instant89.3%Breaks, leaks or stops working (5 models)
KitchenAid127.4%Breaks, leaks or stops working (5 models)
Levoit68.8%Breaks, leaks or stops working (3 models)
Milwaukee56.8%Battery or charging (3 models)
Ninja176.7%Breaks, leaks or stops working (10 models)
OXO514.8%Breaks, leaks or stops working (3 models)
Petlibro734.6%App, Wi-Fi or connectivity (4 models)
Philips1212.2%Breaks, leaks or stops working (6 models)
Samsung1214.3%Battery or charging (6 models)
Shark1514.0%Breaks, leaks or stops working (6 models)
Sony1017.6%Size or weight (4 models)
Tineco619.0%Breaks, leaks or stops working (3 models)
TP-Link713.5%App, Wi-Fi or connectivity (4 models)
Wahl611.5%Breaks, leaks or stops working (4 models)
Waterpik510.6%Breaks, leaks or stops working (4 models)
Westinghouse56.8%Size or weight (4 models)
Wyze611.0%App, Wi-Fi or connectivity (4 models)
Zojirushi55.0%Price or ongoing cost (3 models)

Avg. 1–2★ is shown when we could see the star breakdown for at least 3 of the brand's models; the median product across these brands is 10.0%. Complaint types are grouped by the words in each complaint's title, the same way as in our owner regret data.

Amazon problems and complaints

28 models in 11 categories · average 12.7% 1–2 star ratings (26 models checked) · most repeated: price or ongoing cost

Anker problems and complaints

9 models in 4 categories · average 8.4% 1–2 star ratings (7 models checked) · most repeated: battery or charging

Anova problems and complaints

5 models in 2 categories · average 14.6% 1–2 star ratings (5 models checked) · most repeated: noise

Apple problems and complaints

13 models in 9 categories · average 5.8% 1–2 star ratings (9 models checked) · most repeated: battery or charging

Belkin problems and complaints

7 models in 4 categories · average 15.6% 1–2 star ratings (7 models checked) · most repeated: breaks, leaks or stops working

BenQ problems and complaints

6 models in 3 categories · average 4.7% 1–2 star ratings (6 models checked) · most repeated: price or ongoing cost

Bissell problems and complaints

10 models in 5 categories · average 10.0% 1–2 star ratings (10 models checked) · most repeated: breaks, leaks or stops working

Bose problems and complaints

6 models in 4 categories · average 11.0% 1–2 star ratings (5 models checked) · most repeated: app, wi-fi or connectivity

Braun problems and complaints

6 models in 3 categories · average 10.5% 1–2 star ratings (6 models checked) · most repeated: price or ongoing cost

Breville problems and complaints

23 models in 16 categories · average 10.7% 1–2 star ratings (21 models checked) · most repeated: price or ongoing cost

Brother problems and complaints

5 models in label makers · average 7.4% 1–2 star ratings (5 models checked) · most repeated: app, wi-fi or connectivity

Cuisinart problems and complaints

23 models in 13 categories · average 10.2% 1–2 star ratings (23 models checked) · most repeated: breaks, leaks or stops working

DeWalt problems and complaints

7 models in 6 categories · average 6.9% 1–2 star ratings (7 models checked) · most repeated: size or weight

Dreame problems and complaints

5 models in 3 categories · average 14.2% 1–2 star ratings (5 models checked) · most repeated: size or weight

Dreo problems and complaints

6 models in 4 categories · average 9.2% 1–2 star ratings (6 models checked) · most repeated: breaks, leaks or stops working

Dyson problems and complaints

12 models in 8 categories · average 16.3% 1–2 star ratings (4 models checked) · most repeated: price or ongoing cost

Ecovacs problems and complaints

6 models in window-cleaning robots · average 16.3% 1–2 star ratings (4 models checked) · most repeated: price or ongoing cost

EGO problems and complaints

7 models in 4 categories · average 11.0% 1–2 star ratings (6 models checked) · most repeated: battery or charging

eufy problems and complaints

5 models in 4 categories · average 9.3% 1–2 star ratings (4 models checked) · most repeated: app, wi-fi or connectivity

Fujifilm problems and complaints

6 models in instant cameras · average 9.5% 1–2 star ratings (6 models checked)

Garmin problems and complaints

6 models in 5 categories · average 17.2% 1–2 star ratings (5 models checked) · most repeated: app, wi-fi or connectivity

  • Garmin Forerunner 165Smartwatches & fitness trackers · 5% 1–2★Biggest complaint: Key training features held back
  • Garmin Vivoactive 6Smartwatches & fitness trackers · 11% 1–2★Biggest complaint: Some units fail or lose connection
  • Garmin Dash Cam Mini 3Dash cams · 18% 1–2★Biggest complaint: Wi-Fi and app connection problems
  • Garmin Index S2Smart scales · 20% 1–2★Biggest complaint: Pairing failures and units that die
  • Garmin Cirqa Smart BandFitness trackersBiggest complaint: Twice the price of the Fitbit Air
  • Garmin Bounce 2Kids' smartwatches · 32% 1–2★Biggest complaint: Message delays and dropped calls

Google problems and complaints

10 models in 7 categories · average 12.4% 1–2 star ratings (7 models checked) · most repeated: subscription or paid features

Hamilton Beach problems and complaints

8 models in 8 categories · average 7.6% 1–2 star ratings (7 models checked) · most repeated: breaks, leaks or stops working

Instant problems and complaints

8 models in 2 categories · average 9.3% 1–2 star ratings (8 models checked) · most repeated: breaks, leaks or stops working

KitchenAid problems and complaints

12 models in 4 categories · average 7.4% 1–2 star ratings (9 models checked) · most repeated: breaks, leaks or stops working

Levoit problems and complaints

6 models in 4 categories · average 8.8% 1–2 star ratings (6 models checked) · most repeated: breaks, leaks or stops working

Milwaukee problems and complaints

5 models in 3 categories · average 6.8% 1–2 star ratings (5 models checked) · most repeated: battery or charging

Ninja problems and complaints

17 models in 10 categories · average 6.7% 1–2 star ratings (16 models checked) · most repeated: breaks, leaks or stops working

OXO problems and complaints

5 models in 4 categories · average 14.8% 1–2 star ratings (5 models checked) · most repeated: breaks, leaks or stops working

Petlibro problems and complaints

7 models in 4 categories · average 34.6% 1–2 star ratings (5 models checked) · most repeated: app, wi-fi or connectivity

Philips problems and complaints

12 models in 7 categories · average 12.2% 1–2 star ratings (11 models checked) · most repeated: breaks, leaks or stops working

Samsung problems and complaints

12 models in 8 categories · average 14.3% 1–2 star ratings (10 models checked) · most repeated: battery or charging

Shark problems and complaints

15 models in 8 categories · average 14.0% 1–2 star ratings (15 models checked) · most repeated: breaks, leaks or stops working

Sony problems and complaints

10 models in 4 categories · average 17.6% 1–2 star ratings (10 models checked) · most repeated: size or weight

  • Sony WF-1000XM6Wireless earbuds · 28% 1–2★Biggest complaint: Bulky shape and hard-to-seal foam tips
  • Sony LinkBuds FitWireless earbuds · 30% 1–2★Biggest complaint: Weak noise isolation and ANC
  • Sony WF-C710NWireless earbuds · 25% 1–2★Biggest complaint: Fit slips, especially when moving
  • Sony WH-1000XM6Noise-cancelling headphones · 14% 1–2★Biggest complaint: Comfort is hit or miss
  • Sony ULT WEARNoise-cancelling headphones · 12% 1–2★Biggest complaint: Hinge or joint breaks
  • Sony WH-1000XM5Noise-cancelling headphones · 15% 1–2★Biggest complaint: Hinges and headbands that break
  • Sony WH-CH720NNoise-cancelling headphones · 12% 1–2★Biggest complaint: Plasticky build, no case and no fold
  • Sony HT-S100FSoundbars · 12% 1–2★Biggest complaint: Thin or muffled sound for some
  • Sony Bravia Theater Bar 7Soundbars · 20% 1–2★Biggest complaint: Music sounds only okay
  • Sony PS-LX310BTTurntables · 8% 1–2★Biggest complaint: Heavy tracking force wears records

Tineco problems and complaints

6 models in 3 categories · average 19.0% 1–2 star ratings (4 models checked) · most repeated: breaks, leaks or stops working

Wahl problems and complaints

6 models in 2 categories · average 11.5% 1–2 star ratings (6 models checked) · most repeated: breaks, leaks or stops working

Waterpik problems and complaints

5 models in 2 categories · average 10.6% 1–2 star ratings (5 models checked) · most repeated: breaks, leaks or stops working

Westinghouse problems and complaints

5 models in 3 categories · average 6.8% 1–2 star ratings (4 models checked) · most repeated: size or weight

Wyze problems and complaints

6 models in 5 categories · average 11.0% 1–2 star ratings (6 models checked) · most repeated: app, wi-fi or connectivity

  • Wyze Cam v4Home security cameras · 12% 1–2★Biggest complaint: Frequent disconnections and early failures
  • Wyze Battery Video DoorbellVideo doorbells · 15% 1–2★Biggest complaint: Battery life falls far short
  • Wyze Cam Pan v3Pet cameras · 12% 1–2★Biggest complaint: Loses connection, some units die
  • Wyze Scale XSmart scales · 14% 1–2★Biggest complaint: Pairing problems and units that stop working
  • Wyze Scale Ultra BodyScanSmart scales · 5% 1–2★Biggest complaint: Body fat and muscle readings jump around
  • Wyze PlugSmart plugs · 8% 1–2★Biggest complaint: Goes offline for some owners

Zojirushi problems and complaints

5 models in 2 categories · average 5.0% 1–2 star ratings (5 models checked) · most repeated: price or ongoing cost