(checked 2026-10-10)Very small sample: only 40 ratings on this listing. Newer Luma listings (e.g. B0GTM9P94B) had no ratings yet.
Wirecutter's open-top pick, with reliable cleaning and a camera that learns to tell cats apart. But recorded video and waste analysis need a $95-160/year subscription, customer service was slow, and its small Amazon listing has a high share of 1-star reviews about malfunctions.
Top complaints
- Expensive subscriptions and consumables
Wirecutter says recorded video and waste analysis require a subscription that costs about $95 to $160 a year, more than its other picks. Petlibro also recommends replacing the internal litter mat every 90 days, and waste piles up in the center of the drawer, wasting bags.
Source: Wirecutter - Malfunctions and slow support
Amazon's review summary says reliability is concerning, with multiple customers reporting that it constantly malfunctions. A Wirecutter long-term tester waited four days for a customer-service reply, and Wirecutter notes other users warning about poor service.
- Confusing app and early safety concerns
Wirecutter's tester found a steep app learning curve, and the AI could rarely tell pee from poop. Wirecutter says there were initial safety concerns at launch that Petlibro addressed with firmware; it couldn't trigger any in testing but says to keep watching. Its privacy expert flagged that the company appears to reserve the right to access your videos.
Source: Wirecutter
What owners love
- Reliable cleaning cycles
Wirecutter says the cleaning cycles were reliable and left very little dirty litter behind; its tester said both he and his cats love the almost-always clean box.
Source: Wirecutter - Open top with useful camera
The uncovered globe gives cats extra room to move. The downward camera captures the box without filming much of the room, live view is free, and its AI was fairly consistent at telling cats apart after correction.
Source: Wirecutter - Two sifters and a 2-year warranty
Wirecutter notes swappable sifters for clay or tofu litter and a two-year warranty, with a third year available for $75.
Source: Wirecutter
- You don't want a yearly subscription
- You need responsive customer service
- You're uneasy about a company's access to your videos
- Cats that prefer an uncovered box
- Owners who want camera-based multi-cat tracking
- Clay or tofu clumping litter
Scores (tap for why)
What experts say
- Wirecutter (NYT): Best for cats who prefer an uncovered box (2026-06-01). Flaws: pricey subscriptions and accessories, poor customer service, a buggy app, and video-access terms its privacy expert flagged.