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Sony

Sony WH-CH720N problems & complaints

Is it worth it? The downsides first: what owners report, and who should skip it.

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Buying on sale? Check this first: “Sony WH-CH720N: no case, no fold.” What to check →

#7 of 11
$$Noise-cancellingScore 3.5/5
12%
of Amazon ratings are 1–2 stars
(checked 2026-10-14)

What Hi-Fi?'s best cheap noise-cancelling headphones for a third straight year, and SoundGuys measured over 40 hours per charge. But SoundGuys rates the ANC below average and the bass heavy, and the plastic build doesn't fold or come with a case.

Common Sony WH-CH720N problems

What owners like

Good for
  • Very long battery on a budget
  • Light, everyday commuting headphones
  • Android users who want LDAC and multipoint

Scores (tap for why)

What experts say

  • What Hi-Fi?: Best cheap pick (updated 2026-07-24) and its third consecutive award. The cons are slightly over-enthusiastic bass and no case or folding.
  • SoundGuys: 7.1 and a notable mention in its noise-cancelling roundup. The cons are a plasticky build, a wonky frequency response and pads that warm up.
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Is the Sony WH-CH720N worth it?

What Hi-Fi?'s best cheap noise-cancelling headphones for a third straight year, and SoundGuys measured over 40 hours per charge. But SoundGuys rates the ANC below average and the bass heavy, and the plastic build doesn't fold or come with a case. It ranks #7 of the 11 noise-cancelling headphones we compared.

The deciding question: is “Plasticky build, no case and no fold” a deal-breaker for you? If not, still compare it with higher-ranked noise-cancelling headphones before buying. If it is, look elsewhere — see the alternatives below.

If that catch is a deal-breaker

Highly ranked noise-cancelling headphones whose biggest complaint is a different kind of problem.

Sony WH-CH720N: questions people ask

Is the Sony WH-CH720N worth it?

It ranks #7 of the 11 noise-cancelling headphones we compared. Good for: very long battery on a budget · light, everyday commuting headphones · Android users who want LDAC and multipoint. Skip it if: you want ANC close to the flagships · you need a folding design or a case for travel · you dislike a strong bass boost.

What is a good alternative to the Sony WH-CH720N?

If “Plasticky build, no case and no fold” is a deal-breaker for you, consider the Bose QuietComfort Ultra Headphones (2nd Gen) (#1 in noise-cancelling headphones). Its main complaint is a different one: Bluetooth pairing and connection trouble.

See all 11 noise-cancelling headphones ranked →

Common problems with other Sony products (9 more) →