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Amazon Smart Thermostat: the downsides first

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#8 of 8
$Basic smartScore 2.8/5
18%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
25,562 ratings.

The cheapest pick ($79.99), made with Honeywell maker Resideo: Wirecutter's budget pick and the Alexa pick at PCMag and CNET. It's simple and works with many systems, but it needs a C wire (or a $24.99 adapter), works only with Alexa, and has no remote sensors. About 1 in 6 Amazon ratings are 1 or 2 stars, citing units dying within months.

Top complaints

  • Units stop working; Wi-Fi drops

    Amazon's review summary says reliability is a concern, with many reporting it stops working within two months, and connectivity problems are frequent, including failure to connect to Wi-Fi. Alexa compatibility feedback is mixed.

  • Alexa only, no remote sensors

    PCMag's cons: it doesn't work with Google Assistant, HomeKit or IFTTT, and lacks remote sensors. Wirecutter calls the controls spartan and the AI rudimentary, though 4th-gen and newer Echo speakers can act as temperature sensors.

  • C wire needed, fussy setup, privacy questions

    PCMag says it requires a C wire; a Honeywell C-wire adapter costs $24.99. Wirecutter says the app forced a restart if setup paused too long, the relay clicks audibly, and the Alexa app asks for far more personal data than needed. CNET also flags Amazon's data privacy.

What owners love

  • Very cheap

    PCMag says it's the least expensive model it has tested, at $79.99. CNET says it's affordable at under $100.

  • Simple, with learning suggestions

    Wirecutter calls it dead simple and widely compatible. Alexa Hunches can learn your patterns and suggest settings. CNET says it has useful learning features for the price and explains energy settings.

    Source: Wirecutter, CNET
  • Easy install with Alexa

    Amazon owners find it easy to install and use with Alexa and like setting temperatures through the day.

Good for
  • Alexa households
  • Tight budgets
  • People who want simple, no-frills control

Scores (tap for why)

  • Scheduling & savings features3.0
    Why 3.0?Timed schedules, Alexa Hunches suggestions and energy reports, but no remote sensors (Echo speakers are a workaround) and only rudimentary AI.
  • App & smart home2.5
    Why 2.5?Alexa app only (plus Ring), with no Google, HomeKit or IFTTT. Amazon owners are mixed on Alexa compatibility, and the Alexa app asks for excessive permissions.
  • Easy install & compatibility3.5
    Why 3.5?Works with most 24V forced-air, heat-pump and radiant systems and owners find it easy, but it requires a C wire or a $24.99 adapter, and the app restarts setup if you pause.
  • Display & controls2.5
    Why 2.5?A basic screen that wakes on tap, with up/down arrows. CNET calls the design basic, and Wirecutter notes an audible click.
    Source: Wirecutter, CNET
  • Reliability2.5
    Why 2.5?Wirecutter trusts the Resideo/Honeywell build, but Amazon owners frequently report units stopping within two months, and 18% of ratings are 1-2 stars, the highest here.

What experts say

  • Wirecutter (NYT): Budget pick: basic, but does what it does well. The flaws are an audible click, a setup that restarts if you pause, and data-hungry Alexa app permissions.
  • PCMag: Best for Alexa Users, 4.0 Excellent. Doesn't work with Google Assistant, HomeKit or IFTTT, and lacks remote sensors.
  • CNET: Best for Alexa integration: far better technology than most sub-$100 models, but a basic design and Amazon's privacy practices raise questions.
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