(checked 2026-10-10)Small sample: 667 ratings.
The classic low-cost rake box: crystal litter in disposable trays keeps odor down, and Tom's Guide's cat adapted within a day or two. But you're locked into buying proprietary trays or crystals, poop can stick to the rake, and Amazon owners report units breaking within months.
Top complaints
- Ongoing tray and litter costs
Tom's Guide says you must buy PetSafe's tray inserts with its special crystal litter, about $48 for three; each lasts about a month for one cat or around 15 days for two. A $49.95 reusable tray plus about $17 for two bags of crystals is cheaper after about three months.
Source: Tom's Guide review - Units break early
Amazon's review summary says durability is concerning, with several customers reporting it broke after several months or lasted no more than five days. Functionality and value get mixed reviews.
- Not truly hands-off
Tom's Guide found waste stuck in the rake several times, pushing litter back and forth until the reviewer scraped it off. Emptying means folding a soiled cardboard tray, and it's not something you can forget about for a month.
Source: Tom's Guide review
What owners love
- Good odor control
Tom's Guide detected no extra odors after a month of use thanks to the crystals, and Amazon shoppers say it keeps odors to a minimum.
- Cats adapt quickly; easy setup
One of Tom's Guide's cats used it regularly after a day or two, and Amazon owners call setup easy.
- Useful app alerts
Tom's Guide says the app logs visits, lets you change the rake delay, and alerts you to heavy use that could signal a health problem.
Source: Tom's Guide review
- You want to use your own clumping litter
- You have several cats (trays fill fast)
- Your cat's stool is often soft
- The lowest upfront price
- Odor control with crystal litter
- A low, open box with no moving globe
Scores (tap for why)
What experts say
- Tom's Guide: It works well and can be controlled from the app, but it's an expensive way to avoid scooping and still needs a good bit of maintenance. A non-smart version costs $139.