ConsFirst / Smart displays
Smart displays: the downsides, first
Most of the displays we compared are Echo Shows, and on-screen ads and suggestions come up for four of them — Wirecutter says Echo Show ads can be reduced but not turned off. Mediocre sound and slowdowns are the other repeated complaints. Here are the most popular smart displays in the US, with their downsides first.
7 models compared16 sources readUpdated October 2026
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All 7 smart displays, ranked
Ranked by test scores, minus how common and serious the complaints are. How we rank
#1
Amazon
$$$Mid-size displayScore 3.8/5
15%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)8,273 ratings pooled with the Echo Show 8 (4th Gen) on the same listing.CNET's best overall and Wirecutter's kitchen pick: the sharpest Echo screen (1920 x 1200) with strong sound and Alexa+. It's the Show 8 with a bigger screen for more money, CNET says it shows a lot of ads, and PCMag says it lacks a physical camera shutter.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); you can opt out of Alexa+ (Wirecutter)
Top complaints
- Lots of ads on screenVery common
CNET's one listed con is that, left alone, it shows a lot of ads. Wirecutter says Echo Show displays air sponsored posts and ads tied to your purchases and searches, which can be reduced but not removed.
- Same as the cheaper Show 8, with a crowded interfaceMentioned often
PCMag lists the cluttered interface and 'same exact features and sound quality as the Echo Show 8' as cons. Amazon's summary says some owners don't think it's worth the cost.
- Glitches and connection problems for someMentioned often
Amazon's summary says some owners report it being very glitchy and others say it won't connect to their smart devices at all.
What owners love
- Sharpest Echo screen
1920 x 1200, which PCMag says beats even the Show 15 and 21; Wirecutter calls it colorful and sharp, and Amazon owners call the display crystal clear.
- Strong sound
CNET calls it Amazon's best Echo Show sound yet; PCMag found it full, detailed and loud without distortion.
- Great kitchen helper
Wirecutter's pick for cooking: Alexa+ handles detailed recipe requests and walks you through steps patiently.
Skip it if…- You'd be happy with the Show 8 (same features, lower price per PCMag)
- You want an ad-free screen
- You want a sliding camera cover
Good for- Following recipes on a kitchen counter
- Larger rooms where you watch from a distance
- Video calls with an auto-framing camera
Scores (tap for why)
- Screen & photos4.5
Why 4.5?
11-inch 1920 x 1200, sharper than the Show 15 and 21 (PCMag); 'brighter and crisper than ever' (CNET). - Sound4.5
Why 4.5?
Best Echo Show sound yet (CNET), loud and balanced (PCMag); Wirecutter calls it fine for casual listening, not for entertaining. - Assistant & smart home4.5
Why 4.5?
Alexa+ built in, Zigbee hub and Thread border router (Wirecutter, PCMag); touch control of devices isn't efficient (Wirecutter). - Privacy & ads2.5
Why 2.5?
A lot of ads (CNET); camera/mic button but no physical shutter per PCMag (CNET's table says it has one); Echo Shows show sponsored posts (Wirecutter). - Reliability3.0
Why 3.0?
15% 1-2 star ratings (pooled with the Show 8); some owners report glitches and connection failures.
What experts say
- CNET: Best overall smart display, 8.5/10. Bright, crisp screen and the best Echo Show sound yet, but it shows a lot of ads.
- Wirecutter (NYT): Pick for video calls and countertops (updated 2025-11-24) and for cooking. Audio is fine for casual listening; touchscreen smart-home control isn't efficient.
- PCMag: 4/5, best for large spaces. Same features and sound as the Show 8; no physical privacy shutter.
#2
Amazon
$$Mid-size displayScore 3.7/5
15%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)8,273 ratings pooled with the Echo Show 11 on the same listing (same ratings and summary on both pages).The top pick at both PCMag and Tom's Guide: a sharp 8.7-inch screen, room-filling sound and Alexa+ built in. The physical camera shutter is gone, the interface is cluttered, Echo Show screens run ads, and about 1 in 7 Amazon ratings (pooled with the Show 11) are 1 or 2 stars.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); you can opt out of Alexa+ (Wirecutter)
Top complaints
- No physical camera shutterVery common
Tom's Guide lists the missing physical privacy shutter as a con; there is only an electronic button. PCMag says the button, app or voice can kill the camera, but a shutter gave extra peace of mind on older models.
- Cluttered interface and adsVery common
PCMag calls the touch screen and Alexa app crowded and confusing, with a shopping option at the top of the Devices tab. Wirecutter says Echo Show displays air sponsored posts and ads that you can reduce but not remove.
- Glitches for some owners; costs more than beforeMentioned often
Amazon's review summary (shared with the Show 11) says some owners find it very glitchy or say it won't connect to smart devices. PCMag notes a $30 price rise over the 3rd gen, and Tom's Guide wishes the $40 swivel stand were included.
What owners love
- Big sound for its size
PCMag says it fills a medium room at 50% volume with clear mids and present bass. Tom's Guide loved the audio in a bedroom and kitchen.
- Alexa+ makes voice control easier
PCMag created routines just by asking and found Alexa+ handles natural phrasing like 'It's too dark in here.' Tom's Guide calls Alexa+ a decent upgrade.
- Built-in smart home hub
Zigbee, Thread and Matter support (Tom's Guide, PCMag), plus Omnisense presence sensing for room-aware routines.
Skip it if…- You want a sliding cover over the camera
- You don't want ads or shopping prompts on screen
- You already own the 3rd-gen Show 8 (PCMag says it also gets Alexa+)
Good for- Kitchens and bedrooms where you also want good music
- Alexa homes with Zigbee, Thread or Matter devices
- Trying Alexa+ on a screen
Scores (tap for why)
- Screen & photos4.0
Why 4.0?
8.7-inch 1,340 x 800 screen, bright, sharp and snappy (PCMag); Tom's Guide praises the slimmer bezels. PCMag says photos look less warm than on the Nest Hub. - Sound4.5
Why 4.5?
Impressive, room-filling sound with good bass for the size (PCMag); Tom's Guide loved it. - Assistant & smart home4.5
Why 4.5?
Alexa+ out of the box plus a Zigbee/Thread/Matter hub (PCMag, Tom's Guide); the touch interface is cluttered (PCMag). - Privacy & ads2.5
Why 2.5?
Camera/mic kill button but no physical shutter (Tom's Guide, PCMag); Echo Show screens show ads (Wirecutter); PCMag suggests opting out of Sidewalk. - Reliability3.0
Why 3.0?
15% 1-2 star ratings on Amazon (pooled with the Show 11), with some owners reporting glitches and connection problems.
What experts say
- PCMag: Best overall (list updated 2026-07-07), 4.5/5 Editors' Choice. Bright screen, room-filling sound, Alexa+; cons are a higher price and a cluttered interface.
- Tom's Guide: Best smart display overall (updated 2026-08-17). Great audio and Alexa+, but no physical camera shutter and it can't act as an eero Wi-Fi extender.
- CNET: CNET still lists the older 3rd-gen Show 8 (2023) as best compact display; the 4th gen isn't reviewed there.
#3
Amazon
$$$Large wall displayScore 3.4/5
11%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)6,467 ratings pooled with the Echo Show 21 (same figures on both pages).A wall-mounted family hub with Fire TV, a remote and a physical camera shutter. Experts call the sound mediocre, the stand costs $100 extra, and Wirecutter says nothing about it justifies the price over the Show 8.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); Wirecutter says Alexa+ is rolling out to the Show 15
Top complaints
- Mediocre soundVery common
PCMag says it's louder but not better, with limited range and brittle treble. CNET says its speakers and camera are lower quality than other Echos'.
- Awkward setup and placementVery common
Wirecutter says it needs more setup than any other display it tested and is too large to place where the touchscreen is comfortable; a table stand costs extra ($100 per PCMag). CNET says it needs a lot of space.
- Photo pillarboxing and suggestion clutterMentioned often
Wirecutter found massive pillarboxing on photos that don't match the screen's orientation. PCMag says the rotating screens include shopping and content suggestions you'll want to switch off; CNET finds widgets awkward.
What owners love
- Bright, clear screen
PCMag says the 15.6-inch 1080p screen is as bright and vivid as a good budget TV and works very well as a picture frame.
- Fire TV and a remote
Built-in Fire TV with all major streaming services and an included remote (PCMag, CNET).
- Physical camera shutter
A slide-out shutter covers the upgraded 13MP camera (PCMag, CNET).
Skip it if…- You want good music sound
- You'll put it on a counter (stand sold separately)
- You want the best value (Wirecutter prefers the Show 8)
Good for- A family calendar and photo frame on the wall
- Casual TV watching in a kitchen
- Households that want a camera shutter
Scores (tap for why)
- Screen & photos4.0
Why 4.0?
Bright, vivid 1080p (PCMag), but Wirecutter found heavy pillarboxing in photo-frame mode. - Sound2.5
Why 2.5?
Fills a room like TV speakers but with limited range and brittle highs (PCMag); lower quality than other Echos (CNET). - Assistant & smart home3.5
Why 3.5?
Alexa with widgets, profiles and Fire TV (PCMag); Wirecutter found setup the most involved and CNET finds widgets awkward. - Privacy & ads3.5
Why 3.5?
Physical camera shutter (PCMag, CNET), but the rotating screens include shopping suggestions (PCMag) and Echo Shows run ads (Wirecutter). - Reliability3.5
Why 3.5?
11% 1-2 star ratings on Amazon (pooled with the Show 21); no reliability problems were reported by experts.
What experts say
- PCMag: 3.5/5; best alternative to a digital picture frame. Stylish and bright, but mediocre audio and no table stand.
- CNET: Best large smart display. Attractive frame design and camera shutter; weaker camera and speakers than other Echos.
- Wirecutter (NYT): Competition (dismissed): nothing merits the price over the Show 8, setup is the most involved, and photos pillarbox heavily.
#4
Amazon
$$$Large wall displayScore 3.4/5
11%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)6,467 ratings pooled with the Echo Show 15 (same figures on both pages).Amazon's biggest screen: a 21-inch Fire TV display with a remote, a camera shutter and a wall mount, and Wirecutter's pick for kitchens and bedrooms. It's pricey, PCMag calls the sound average, and the table stand costs extra.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); Wirecutter says Alexa+ is rolling out to the Show 21
Top complaints
- Pricey for what it doesVery common
PCMag lists 'pricey' as a con and prefers smaller Echos with better sound; Tom's Guide says its use is more niche than other displays.
- Average soundVery common
PCMag says it is loud but unrefined, with distortion on bass hits and brittle treble, and that an Echo Studio sounds much better for less.
- Stand extra and suggestion clutterMentioned often
No stand in the box; Amazon's adjustable stand costs $100 (PCMag). PCMag says you'll want to disable most rotating screens unless you like suggestions every five minutes.
What owners love
- Huge, sharp screen
PCMag says the 21-inch 1080p screen looks crisp, and its photo-frame mode looks like a gently backlit print. Wirecutter says shows popped up without fuss.
- Fire TV with a remote
The remote has one-touch buttons for Prime Video, Netflix, Disney+ and Peacock (Wirecutter).
- Camera doubles for home checks
The 13MP camera can be viewed remotely and used in routines, with a physical cover when you want privacy (Wirecutter, PCMag).
Skip it if…- You want good sound for the money
- You're on a budget
- You'll stand it on a counter (stand sold separately)
Good for- A small TV plus smart-home hub in the kitchen
- The biggest family calendar and photo frame
- Checking a room remotely through the camera
Scores (tap for why)
- Screen & photos4.0
Why 4.0?
Big, crisp 1080p with a natural photo-frame look (PCMag); not as sharp as larger TVs (Wirecutter). - Sound2.5
Why 2.5?
Loud but unrefined, with bass distortion (PCMag). - Assistant & smart home3.5
Why 3.5?
Alexa with multi-user profiles, widgets and Fire TV; voice search for shows worked well (Wirecutter, PCMag). - Privacy & ads3.5
Why 3.5?
Physical camera shutter and mic mute (PCMag), but rotating suggestions (PCMag) and Echo Show ads (Wirecutter). - Reliability3.5
Why 3.5?
11% 1-2 star ratings on Amazon (pooled with the Show 15); no reliability problems were reported by experts.
What experts say
- Wirecutter (NYT): Pick for kitchens and bedrooms (updated 2025-11-24): built for entertainment with a wall mount; 1080p isn't as sharp as larger TVs.
- PCMag: 3.5/5; best big-screen smart display. Sharp screen and versatile camera, but pricey with mediocre sound.
- Tom's Guide: Also tested: enjoyable, but more niche than the other picks.
#5
Google
$Small displayScore 3.5/5
Amazon 1–2 star share
not available
The pick for Google homes and bedsides: no camera, a mic-off switch and free sleep tracking for about $100. The hardware dates from 2021, the sound is thin, and Google's switch from Assistant to Gemini is still in progress.
Subscription: Optional: Google Home Premium from $10/mo for advanced Gemini features (Wirecutter, PCMag); CNET says Sleep Sensing will eventually cost $10/mo (free for now)
Top complaints
- No camera for video callsVery common
PCMag, Tom's Guide and CNET all list the lack of a camera as a con, though Tom's Guide and Wirecutter see it as a privacy plus. A 1-star Walmart review says it can't make hands-free calls.
- Weak bassMentioned often
PCMag says audio is pretty weak next to the Echo Show 8 and distorts a bit on bass hits at full volume, about on par with the Echo Show 5.
- Gemini transition and aging hardwareMentioned often
CNET says the move to Gemini is ongoing and the big bezel remains. Wirecutter says Gemini has occasional hiccups and Gemini for Home is in early access. Tom's Guide notes it launched in 2021 and air gestures could work better. Low-star Walmart reviews (listing mixes generations) mention dropped settings, unanswered questions and disconnecting smart devices.
What owners love
- Sleep tracking without a wearable
PCMag found its Soli radar sleep tracking closely matched a fitness tracker; Tom's Guide calls it accurate; Wirecutter picks it for the bedside.
- Private by design
No camera plus a physical mic-off switch (PCMag). Tom's Guide calls it more reassuring than Amazon's software camera controls.
- Good answers and easy interface
Wirecutter says Google answers questions best; PCMag praises the intuitive interface and quick responses; CNET says Gemini for Home feels like a marked upgrade.
Skip it if…- You want video calls
- You want strong music sound
- You want the newest hardware (launched 2021)
Good for- Bedside clock and sleep tracking
- Google Home and Android households
- People who don't want a camera in the room
Scores (tap for why)
- Screen & photos3.5
Why 3.5?
7-inch 1,024 x 600 edgeless glass; photos look warmer than on Echo Shows (PCMag), but CNET notes the big bezel. - Sound2.5
Why 2.5?
Fills a small room but bass is weak and distorts at full volume, similar to the Echo Show 5 (PCMag). - Assistant & smart home3.5
Why 3.5?
Google gives the best answers and good Google Calendar integration, but supports fewer smart-home devices than Alexa (Wirecutter); Gemini transition ongoing (CNET). - Privacy & ads4.5
Why 4.5?
No camera and a mic-off switch (PCMag, Tom's Guide); Tom's Guide finds the radar sleep sensing 'verging on creepy'. - Reliability3.5
Why 3.5?
Walmart's mixed-generation listing is rated 4.4/5 with 11% 1-2 star ratings; some owners report dropped settings or failed sound. No Amazon US data.
What experts say
- Tom's Guide: Best Google smart display (updated 2026-08-17). Upgraded to Gemini, no camera, accurate sleep tracking; air gestures could be better.
- PCMag: Best for Gemini users, 4/5 Editors' Choice. Great sleep tracking and smart home controls; no camera, and it may blame a partner's snoring on you.
- Wirecutter (NYT): Best smart speaker for the bedside (updated 2025-12-10); praised for having no camera.
- CNET: Best Google smart display. Gemini for Home is a marked upgrade, but the transition is ongoing and Sleep Sensing will eventually cost $10/mo.
#6
Amazon
$$Mid-size displayScore 2.9/5
20%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)Small sample (1,823 ratings).A wall-mounted smart-home control panel rather than an entertainment screen: easy touch control, no camera. Its speaker is weak, CNET found it slow, and Amazon owners report freezes and firmware problems: 1 in 5 ratings are 1 or 2 stars, the most here.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); CNET lists Alexa+ support
Top complaints
- Slow and freezesVery common
CNET lists slow response time. Amazon's summary says owners find it slow, report it freezing on a black unresponsive screen, and are mixed on reliability with some firmware problems.
- Weak audio, no entertainmentMentioned often
PCMag lists weak audio and Tom's Guide says its speakers aren't as powerful as the Show 8's. CNET says a hub without entertainment options is a tough sell outside Alexa.
- Limited customization and Ring-only camerasMentioned often
CNET says camera previews only work with Ring devices; Amazon owners say widgets can hardly be customized, report Ring integration issues and say it's not worth the money.
What owners love
- Touch-first smart home control
PCMag's best smart home control panel, with a touch-friendly interface; Wirecutter says it's much better than an Echo Show for touch control.
- Easy setup
CNET calls it easy to set up with an intuitive interface; Amazon owners also find setup easy.
- No camera
No camera at all (PCMag, CNET).
Skip it if…- You want music or video
- You aren't using Alexa and Ring
- You want a fast, stable screen
Good for- A wall panel for lights, locks and Ring cameras
- Family members who won't talk to Alexa
- Rooms where you don't want a camera
Scores (tap for why)
- Screen & photos3.5
Why 3.5?
Large, bright 8-inch 1,280 x 800 display (PCMag); it is built for controls, not video. - Sound2.0
Why 2.0?
Weak audio (PCMag); less powerful than the Show 8 (Tom's Guide). - Assistant & smart home3.0
Why 3.0?
Good touch control panel (PCMag, Wirecutter), but CNET found it slow and Amazon owners report freezes and limited widgets. - Privacy & ads4.0
Why 4.0?
No camera (PCMag, CNET). No source said whether it shows ads. - Reliability2.0
Why 2.0?
20% 1-2 star ratings, the highest here, with freezes and firmware problems in Amazon's summary.
What experts say
- PCMag: Best smart home control panel, 4/5. Large bright display and fast Alexa; weak audio.
- CNET: Best smart home control display. Easy and intuitive, but slow to respond, no dark mode and Ring-only camera previews.
- Wirecutter (NYT): Other good option for guests and non-Alexa-savvy family; Wirecutter prefers the Show 8's look, sound and price. Needs a wall mount or a separate stand.
#7
Amazon
$Small displayScore 2.8/5
16%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)72,820 ratings; the listing pools color variants and may include earlier generations.The cheapest Echo Show and Wirecutter's nightstand pick, with a sliding camera cover and a dim clock mode. The 5.5-inch screen is low-res, music sounds middling, and Amazon owners complain about slow, crashing units: about 1 in 6 ratings are 1 or 2 stars.
Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag, Wirecutter)
Top complaints
- Slow and crashes for some ownersVery common
Amazon's review summary says responsiveness and reliability are significant concerns, with owners noting it is slow to respond and frequently crashes, and some say it doesn't hear them well.
- Middling music and callsVery common
PCMag found bass muted and kick drums near distortion, with weak treble. CNET says the sound isn't comparable to bigger Echos. Wirecutter found calls sounded a little worse and its mic picked up less than other Echos.
- Low-res screen and cameraMentioned often
PCMag calls the 2MP camera soft and grainy and unchanged from the last model. Wirecutter says photos look worse than on Google's screen and are often cropped.
What owners love
- Great bedside clock
Wirecutter says the clock mode is dark enough to sleep a foot away, with Sunrise alarms and tap-to-snooze.
- Physical camera cover
A sliding shutter and mic mute button (Wirecutter, PCMag).
- Loud, clear speech
PCMag says voice and podcasts are loud and clear, and its mics heard commands across an apartment with the TV on. Amazon owners like its look.
Skip it if…- You care about music sound
- You want sharp photos or video calls
- You want a fast, glitch-free screen
Good for- Bedside alarm clock
- Small desks and bathrooms
- A low-cost first Alexa screen
Scores (tap for why)
- Screen & photos2.5
Why 2.5?
5.5-inch 960 x 480, reasonably bright but not sharp (PCMag); photos often cropped (Wirecutter). - Sound2.5
Why 2.5?
Plenty of volume, but muted bass and weak treble (PCMag); Amazon owners are mixed on sound. - Assistant & smart home3.0
Why 3.0?
Full Alexa with Matter support (PCMag), but owners report slow responses and missed commands (Amazon) and Wirecutter found its mic weaker. - Privacy & ads3.5
Why 3.5?
Physical camera shutter and mic mute (Wirecutter), but Echo Show screens show sponsored posts and ads (Wirecutter). - Reliability2.5
Why 2.5?
16% 1-2 star ratings, and Amazon's summary flags slowness and frequent crashes.
What experts say
- Wirecutter (NYT): Pick for bedside tables (updated 2025-11-24). Calls sound a little worse and its mic picks up less than other Echos.
- PCMag: Best for small spaces, 4/5. Inexpensive and loud for its size; can't do deep lows or crisp highs, and the camera is mediocre.