ConsFirst / Smart displays

Smart displays: the downsides, first

Most of the displays we compared are Echo Shows, and on-screen ads and suggestions come up for four of them — Wirecutter says Echo Show ads can be reduced but not turned off. Mediocre sound and slowdowns are the other repeated complaints. Here are the most popular smart displays in the US, with their downsides first.

7 models compared16 sources readUpdated October 2026

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What smart display owners complain about most

  1. Ads and on-screen clutter. Ads and suggestion tiles on the home screen come up for four Echo Show models.
  2. Mediocre sound. Weak bass or so-so music and call audio come up for five of the seven displays.
  3. Slowdowns and glitches. Freezes, crashes, slow responses and connection problems are reported for four models.
  4. Camera and privacy trade-offs. Two Echo Shows lack a physical camera shutter, while the Nest Hub has no camera for video calls at all.
  5. Big screens cost more. Large wall displays are pricey for what they do, need awkward placement and may need a stand sold separately.

All 7 smart displays, ranked

Ranked by test scores, minus how common and serious the complaints are. How we rank

#1
Amazon

Amazon Echo Show 11

$$$Mid-size displayScore 3.8/5
15%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
8,273 ratings pooled with the Echo Show 8 (4th Gen) on the same listing.

CNET's best overall and Wirecutter's kitchen pick: the sharpest Echo screen (1920 x 1200) with strong sound and Alexa+. It's the Show 8 with a bigger screen for more money, CNET says it shows a lot of ads, and PCMag says it lacks a physical camera shutter.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); you can opt out of Alexa+ (Wirecutter)

Top complaints

  • Lots of ads on screen

    CNET's one listed con is that, left alone, it shows a lot of ads. Wirecutter says Echo Show displays air sponsored posts and ads tied to your purchases and searches, which can be reduced but not removed.

  • Same as the cheaper Show 8, with a crowded interface

    PCMag lists the cluttered interface and 'same exact features and sound quality as the Echo Show 8' as cons. Amazon's summary says some owners don't think it's worth the cost.

  • Glitches and connection problems for some

    Amazon's summary says some owners report it being very glitchy and others say it won't connect to their smart devices at all.

What owners love

Good for
  • Following recipes on a kitchen counter
  • Larger rooms where you watch from a distance
  • Video calls with an auto-framing camera

Scores (tap for why)

What experts say

  • CNET: Best overall smart display, 8.5/10. Bright, crisp screen and the best Echo Show sound yet, but it shows a lot of ads.
  • Wirecutter (NYT): Pick for video calls and countertops (updated 2025-11-24) and for cooking. Audio is fine for casual listening; touchscreen smart-home control isn't efficient.
  • PCMag: 4/5, best for large spaces. Same features and sound as the Show 8; no physical privacy shutter.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#2
Amazon

Amazon Echo Show 8 (4th Gen, 2025)

$$Mid-size displayScore 3.7/5
15%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
8,273 ratings pooled with the Echo Show 11 on the same listing (same ratings and summary on both pages).

The top pick at both PCMag and Tom's Guide: a sharp 8.7-inch screen, room-filling sound and Alexa+ built in. The physical camera shutter is gone, the interface is cluttered, Echo Show screens run ads, and about 1 in 7 Amazon ratings (pooled with the Show 11) are 1 or 2 stars.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); you can opt out of Alexa+ (Wirecutter)

Top complaints

  • No physical camera shutter

    Tom's Guide lists the missing physical privacy shutter as a con; there is only an electronic button. PCMag says the button, app or voice can kill the camera, but a shutter gave extra peace of mind on older models.

  • Cluttered interface and ads

    PCMag calls the touch screen and Alexa app crowded and confusing, with a shopping option at the top of the Devices tab. Wirecutter says Echo Show displays air sponsored posts and ads that you can reduce but not remove.

  • Glitches for some owners; costs more than before

    Amazon's review summary (shared with the Show 11) says some owners find it very glitchy or say it won't connect to smart devices. PCMag notes a $30 price rise over the 3rd gen, and Tom's Guide wishes the $40 swivel stand were included.

What owners love

Good for
  • Kitchens and bedrooms where you also want good music
  • Alexa homes with Zigbee, Thread or Matter devices
  • Trying Alexa+ on a screen

Scores (tap for why)

What experts say

  • PCMag: Best overall (list updated 2026-07-07), 4.5/5 Editors' Choice. Bright screen, room-filling sound, Alexa+; cons are a higher price and a cluttered interface.
  • Tom's Guide: Best smart display overall (updated 2026-08-17). Great audio and Alexa+, but no physical camera shutter and it can't act as an eero Wi-Fi extender.
  • CNET: CNET still lists the older 3rd-gen Show 8 (2023) as best compact display; the 4th gen isn't reviewed there.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#3
Amazon

Amazon Echo Show 15 (2024)

$$$Large wall displayScore 3.4/5
11%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
6,467 ratings pooled with the Echo Show 21 (same figures on both pages).

A wall-mounted family hub with Fire TV, a remote and a physical camera shutter. Experts call the sound mediocre, the stand costs $100 extra, and Wirecutter says nothing about it justifies the price over the Show 8.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); Wirecutter says Alexa+ is rolling out to the Show 15

Top complaints

  • Mediocre sound

    PCMag says it's louder but not better, with limited range and brittle treble. CNET says its speakers and camera are lower quality than other Echos'.

  • Awkward setup and placement

    Wirecutter says it needs more setup than any other display it tested and is too large to place where the touchscreen is comfortable; a table stand costs extra ($100 per PCMag). CNET says it needs a lot of space.

  • Photo pillarboxing and suggestion clutter

    Wirecutter found massive pillarboxing on photos that don't match the screen's orientation. PCMag says the rotating screens include shopping and content suggestions you'll want to switch off; CNET finds widgets awkward.

What owners love

  • Bright, clear screen

    PCMag says the 15.6-inch 1080p screen is as bright and vivid as a good budget TV and works very well as a picture frame.

    Source: PCMag review
  • Fire TV and a remote

    Built-in Fire TV with all major streaming services and an included remote (PCMag, CNET).

  • Physical camera shutter

    A slide-out shutter covers the upgraded 13MP camera (PCMag, CNET).

Good for
  • A family calendar and photo frame on the wall
  • Casual TV watching in a kitchen
  • Households that want a camera shutter

Scores (tap for why)

What experts say

  • PCMag: 3.5/5; best alternative to a digital picture frame. Stylish and bright, but mediocre audio and no table stand.
  • CNET: Best large smart display. Attractive frame design and camera shutter; weaker camera and speakers than other Echos.
  • Wirecutter (NYT): Competition (dismissed): nothing merits the price over the Show 8, setup is the most involved, and photos pillarbox heavily.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#4
Amazon

Amazon Echo Show 21

$$$Large wall displayScore 3.4/5
11%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
6,467 ratings pooled with the Echo Show 15 (same figures on both pages).

Amazon's biggest screen: a 21-inch Fire TV display with a remote, a camera shutter and a wall mount, and Wirecutter's pick for kitchens and bedrooms. It's pricey, PCMag calls the sound average, and the table stand costs extra.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); Wirecutter says Alexa+ is rolling out to the Show 21

Top complaints

  • Pricey for what it does

    PCMag lists 'pricey' as a con and prefers smaller Echos with better sound; Tom's Guide says its use is more niche than other displays.

  • Average sound

    PCMag says it is loud but unrefined, with distortion on bass hits and brittle treble, and that an Echo Studio sounds much better for less.

    Source: PCMag review
  • Stand extra and suggestion clutter

    No stand in the box; Amazon's adjustable stand costs $100 (PCMag). PCMag says you'll want to disable most rotating screens unless you like suggestions every five minutes.

    Source: PCMag review

What owners love

Good for
  • A small TV plus smart-home hub in the kitchen
  • The biggest family calendar and photo frame
  • Checking a room remotely through the camera

Scores (tap for why)

What experts say

  • Wirecutter (NYT): Pick for kitchens and bedrooms (updated 2025-11-24): built for entertainment with a wall mount; 1080p isn't as sharp as larger TVs.
  • PCMag: 3.5/5; best big-screen smart display. Sharp screen and versatile camera, but pricey with mediocre sound.
  • Tom's Guide: Also tested: enjoyable, but more niche than the other picks.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#5
Google

Google Nest Hub (2nd Gen)

$Small displayScore 3.5/5
Amazon 1–2 star share
not available

The pick for Google homes and bedsides: no camera, a mic-off switch and free sleep tracking for about $100. The hardware dates from 2021, the sound is thin, and Google's switch from Assistant to Gemini is still in progress.

Subscription: Optional: Google Home Premium from $10/mo for advanced Gemini features (Wirecutter, PCMag); CNET says Sleep Sensing will eventually cost $10/mo (free for now)

Top complaints

What owners love

Good for
  • Bedside clock and sleep tracking
  • Google Home and Android households
  • People who don't want a camera in the room

Scores (tap for why)

What experts say

  • Tom's Guide: Best Google smart display (updated 2026-08-17). Upgraded to Gemini, no camera, accurate sleep tracking; air gestures could be better.
  • PCMag: Best for Gemini users, 4/5 Editors' Choice. Great sleep tracking and smart home controls; no camera, and it may blame a partner's snoring on you.
  • Wirecutter (NYT): Best smart speaker for the bedside (updated 2025-12-10); praised for having no camera.
  • CNET: Best Google smart display. Gemini for Home is a marked upgrade, but the transition is ongoing and Sleep Sensing will eventually cost $10/mo.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#6
Amazon

Amazon Echo Hub

$$Mid-size displayScore 2.9/5
20%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
Small sample (1,823 ratings).

A wall-mounted smart-home control panel rather than an entertainment screen: easy touch control, no camera. Its speaker is weak, CNET found it slow, and Amazon owners report freezes and firmware problems: 1 in 5 ratings are 1 or 2 stars, the most here.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag); CNET lists Alexa+ support

Top complaints

What owners love

Good for
  • A wall panel for lights, locks and Ring cameras
  • Family members who won't talk to Alexa
  • Rooms where you don't want a camera

Scores (tap for why)

What experts say

  • PCMag: Best smart home control panel, 4/5. Large bright display and fast Alexa; weak audio.
  • CNET: Best smart home control display. Easy and intuitive, but slow to respond, no dark mode and Ring-only camera previews.
  • Wirecutter (NYT): Other good option for guests and non-Alexa-savvy family; Wirecutter prefers the Show 8's look, sound and price. Needs a wall mount or a separate stand.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.
#7
Amazon

Amazon Echo Show 5 (3rd Gen, 2023)

$Small displayScore 2.8/5
16%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
72,820 ratings; the listing pools color variants and may include earlier generations.

The cheapest Echo Show and Wirecutter's nightstand pick, with a sliding camera cover and a dim clock mode. The 5.5-inch screen is low-res, music sounds middling, and Amazon owners complain about slow, crashing units: about 1 in 6 ratings are 1 or 2 stars.

Subscription: Optional: Alexa+ is free with Prime or $19.99/mo without it (PCMag, Wirecutter)

Top complaints

  • Slow and crashes for some owners

    Amazon's review summary says responsiveness and reliability are significant concerns, with owners noting it is slow to respond and frequently crashes, and some say it doesn't hear them well.

  • Middling music and calls

    PCMag found bass muted and kick drums near distortion, with weak treble. CNET says the sound isn't comparable to bigger Echos. Wirecutter found calls sounded a little worse and its mic picked up less than other Echos.

  • Low-res screen and camera

    PCMag calls the 2MP camera soft and grainy and unchanged from the last model. Wirecutter says photos look worse than on Google's screen and are often cropped.

What owners love

Good for
  • Bedside alarm clock
  • Small desks and bathrooms
  • A low-cost first Alexa screen

Scores (tap for why)

What experts say

  • Wirecutter (NYT): Pick for bedside tables (updated 2025-11-24). Calls sound a little worse and its mic picks up less than other Echos.
  • PCMag: Best for small spaces, 4/5. Inexpensive and loud for its size; can't do deep lows or crisp highs, and the camera is mediocre.
Full breakdown →Check price on AmazonWe don't list prices — they change daily. Paid link.

Questions people ask

What do smart display owners complain about most?

Across the 7 popular smart displays we compared, the complaints that came up most were: ads and on-screen clutter; mediocre sound; slowdowns and glitches; camera and privacy trade-offs; big screens cost more.

What is the best smart display overall?

Our top pick is the Amazon Echo Show 11. CNET's best overall and Wirecutter's kitchen pick: the sharpest Echo screen (1920 x 1200) with strong sound and Alexa+. It's the Show 8 with a bigger screen for more money, CNET says it shows a lot of ads, and PCMag says it lacks a physical camera shutter. Its most common complaint: lots of ads on screen.

What is the best budget smart display?

The Google Nest Hub (2nd Gen) is our pick in the lowest price tier. The pick for Google homes and bedsides: no camera, a mic-off switch and free sleep tracking for about $100. The hardware dates from 2021, the sound is thin, and Google's switch from Assistant to Gemini is still in progress.

How does ConsFirst rank smart displays?

We summarize owner complaints from retailer reviews and the results of independent expert tests, score each model on screen & photos, sound, assistant & smart home, privacy & ads, reliability, and rank by those scores minus how common the complaints are. Every claim links to its source.

Compare the top picks

Side by side

ModelPrice1–2★ shareScore#1 complaint
Amazon Echo Show 11$$$15%3.8Lots of ads on screen
Amazon Echo Show 8 (4th Gen, 2025)$$15%3.7No physical camera shutter
Amazon Echo Show 15 (2024)$$$11%3.4Mediocre sound
Amazon Echo Show 21$$$11%3.4Pricey for what it does
Google Nest Hub (2nd Gen)$—3.5No camera for video calls
Amazon Echo Hub$$20%2.9Slow and freezes
Amazon Echo Show 5 (3rd Gen, 2023)$16%2.8Slow and crashes for some owners

Price tiers: $ under $100 · $$ $100–200 · $$$ over $200 (typical list price, not a live price).

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