(checked 2026-10-10)
A best-seller (over 28,000 Amazon ratings) that HGTV and Bob Vila pick for large rooms: even, quiet heat on casters with a 3-year warranty. But it's a heavy 19 lb box with a dated look, and reliability is mixed on Amazon, with more negative than positive mentions and some units failing after about three years.
Top complaints
- Units failing over time
Reliability is a mixed aspect on Amazon, with 654 of 1,116 mentions negative; the summary says some owners report units failing after three years.
- Heavy, dated cabinet
HGTV lists 'heavy' (19 lb) and 'dated design' as its cons, though integrated casters let you roll it.
Source: HGTV - Always-on standby light
Bob Vila's only listed con is a standby light that 'feels unnecessary'.
Source: Bob Vila
What owners love
- Warms big rooms evenly
HGTV says its infrared heat spreads evenly without the unit getting very hot to the touch. Bob Vila's 156 sq ft room rose 10 degrees in 33 minutes. Heat output is the top Amazon positive (3,207 mentions).
- Quiet, with tip-over shutoff
Bob Vila heard only a slight hum, and tipping it over shut it off immediately. HGTV lists tip-over and overheat protection. Noise level is an Amazon positive.
- Easy to use, 3-year warranty
HGTV praises easy operation, the included remote and a three-year warranty; Bob Vila notes a large digital display and a 12-hour timer.
- You need to carry a heater up and down stairs
- You care about looks
- You want the most reliable unit long-term
- Large rooms and basements
- Quiet, even heat
- People who want a remote and a long warranty
Scores (tap for why)
What experts say
- HGTV: Best for large rooms (updated 2026-09-16): casters, even heating, easy operation and a 3-year warranty; cons are its weight and dated design.
- Bob Vila: Best overall energy-efficient heater (published 2026-10-02): warmed the test room 10 degrees in 33 minutes; the con is an unnecessary standby light. The intro names the DR-966, but the pick is listed as the DR-968.
- Tom's Guide: Not a pick. Mentioned only in passing: it calls the Dr. Infrared DR-998 a better infrared choice than the Heat Storm Phoenix.