(checked 2026-10-11)Small sample (137 ratings). The listing also offers E2 Pro and E2 Plus II styles; the E2 Pro page showed a different count (283), so ratings appear to be per style, but we didn't confirm this.
Tom's Guide's best overall and Wirecutter's runner-up: dual suspension, turn signals, an Eco mode and Apple Find My at a mid-range price. Real range is far below the advertised figure (about 10 miles in Sport mode for Tom's Guide), it weighs over 40 lb, and you must set it up in Segway's app before the first ride.
Real-world range: Claimed 34 miles in Eco mode (9 mph) or 17.5 miles in Sport mode. Tom's Guide got about 10 miles riding only in Sport mode. Wirecutter's 10-mile city loop left 3 of 10 bars.
Weight: 41.4 lb measured by Wirecutter (40.1 lb spec); 40 lb per Tom's Guide
Recalls (CPSC): No CPSC recall found for the E3 Pro. Segway's older Max G30P and Max G30LP were recalled on 2025-03-20 (CPSC 25-193) for folding-mechanism failures; Wirecutter says both are discontinued.
Top complaints
- Range well short of the claim
Tom's Guide got about 10 miles riding only in Sport mode, versus 17.5 miles claimed for that mode (34 miles in Eco). Wirecutter's 10-mile city loop left 3 of 10 bars.
- App required to start, and awkward controls
Wirecutter had to pair it with the Segway app and sit through a long firmware update before riding, and had trouble on the first try. Cruise control must be enabled in the app, and switching modes takes a firm double-press of the power button.
Source: Wirecutter - Heavy, and only so-so on hills
Wirecutter measured 41.4 lb and had to stomp hard on the folding latch. Tom's Guide says it held about 10 mph on a 6% grade and slowed as the battery dropped. Amazon owners are mixed on its weight.
What owners love
- Smooth, comfortable ride
Tom's Guide says the 10-inch tubeless tires and dual suspension handled cracks and divots with no issues. Amazon owners describe a smooth, stable ride.
- Strong, smooth acceleration
Wirecutter found it reached top speed faster than the others it tested, without the G4's jumps or spikes.
- Safety and anti-theft extras
Handlebar turn signals, a front drum brake plus rear electronic brake, traction control, an Eco mode and Apple Find My (Tom's Guide, Wirecutter).
- You need to climb steep hills often
- You don't want to use an app
- You carry it up stairs every day
- Everyday commuting on rough city streets
- Riders who want turn signals and Find My tracking
- Bigger feet (deck an inch longer than the Gotrax G4)
Scores (tap for why)
What experts say
- Tom's Guide (best electric scooters): Best overall (updated 2026-07-29): good specs, strong acceleration and a comfortable ride for the price. Its con is less range than advertised.
- Wirecutter: Runner-up (updated 2026-10-08): turn signals and an Eco mode, but heavier and pricier than the Gotrax G4, and the battery warranty is only one year.
- Tom's Guide (Segway E3 Pro review): Review: 'the Honda of electric scooters' - not the fastest or flashiest, but well designed. List price $699.