ConsFirst / Massage chairs

Osaki

Osaki OS-3D Champ II: the downsides first

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#4 of 8
$$Full-body 2D/3DScore 3.4/5
18%
of Amazon ratings are 1–2 stars
(checked 2026-10-10)
Small sample: only 52 ratings (1 star 15%, 2 stars 3%).

Forbes' best overall and Good Housekeeping's most comfortable pick, with a 3D SL-track, full-body airbags and three zero-gravity positions for about $2,000. Amazon owners say the auto programs can be very intense, and some report knocking noises and buggy software.

Top complaints

  • Auto programs can be too intense

    Amazon owners say even the 'gentle' mode is quite aggressive and deep, that they felt a little bruised after day one, and that intensity can only be reduced in manual mode. An 81-year-old reviewer found most programs too rough, and another described the rollers suddenly jumping to maximum.

  • Knocking noises and software glitches

    Amazon's review summary says some owners report loud knocking noises. A 1-star reviewer says that after 10 months of daily use it began knocking, locking up mid-recline and shutting down. A 3-star reviewer lists bugs: an airbag section not activating, Bluetooth staying connected after power-off, and legs retracting fully in zero gravity.

  • Shorter coverage than the ads suggest

    Good Housekeeping lists no calf kneading as its con. An Amazon reviewer says the SL-track stops well short of the hamstrings and barely reaches the glutes. Another notes the body scan isn't saved, so it repeats every session.

What owners love

  • Full-body coverage with three zero-gravity stages

    Forbes says the SL-track covers nearly your full body, with a 3D mechanism and lumbar heat. Good Housekeeping highlights the 32-cell air massage and three zero-gravity positions.

  • Many programs and an easy touchscreen

    12 auto and 6 manual programs, a touchscreen controller, Bluetooth speakers and USB charging (Forbes, GH). An extendable footrest helps users of different heights reach the foot rollers (GH).

  • Arrives nearly assembled

    Amazon's summary says owners find it easy to set up. Reviewers say it came already built apart from one step, and that the roughly 170 lb chair went through a 33.5-inch doorway on a dolly.

Good for
  • A feature-rich full-body chair around $2,000
  • People who like deep, firm auto programs
  • Rooms where it must sit close to a wall

Scores (tap for why)

  • Massage quality3.5
    Why 3.5?Full-body 3D SL-track and airbags praised by Forbes and GH, but owners find the auto programs harsh and the track shorter than advertised.
  • Fit for body sizes3.5
    Why 3.5?An auto-extending footrest (up to 8.5 inches per the maker's listing) suits different heights (GH). No height or weight range was published by the sources.
  • Programs & controls3.5
    Why 3.5?18 programs, touchscreen and Bluetooth (Forbes), but owners report glitches, no saved body scan and settings that only change in auto mode.
  • Delivery & size3.5
    Why 3.5?71 x 29.5 x 47 inches (GH). The maker's listing says it needs only 7 inches from the wall. Owners say it arrives nearly assembled and fits standard doors; Forbes says skip it if you need a compact chair.
  • Reliability & warranty3.0
    Why 3.0?1 year parts and labor, 3 years parts (GH). Owners report knocking noises and one failure after 10 months; 18% of a small Amazon sample is 1–2 stars.

What experts say

  • Forbes Vetted: Best overall (updated 2026-09-08): feature-rich and personalizable. Skip it if you want to spend under $1,000 or need a compact chair.
  • Good Housekeeping: Most comfortable (updated 2026-09-18): SL-track, 32 air cells, extendable footrest. No calf kneading.
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